NovaCare Nursing
Privacy Policy
NovaCare Nursing respects your privacy and is committed to handling personal information carefully and appropriately. This policy explains the information we may collect, why we use it and how you can contact us about your information.
Information we collect
We may collect your name, contact details, enquiry content and relevant health or care information you choose to provide. If you contact us through the website, by phone or by email, we collect the information you provide so we can respond to your enquiry and, where appropriate, plan or provide services.
How we use your information
- To respond to enquiries and discuss possible services.
- To manage bookings, assessment, care planning and service delivery.
- To communicate with you and, with appropriate authority or consent, relevant providers or healthcare professionals.
- To meet legal, professional, safety, clinical governance and record-keeping obligations.
- To maintain and improve our website and services where appropriate.
Website enquiry form
Website enquiries are processed using Formspree, an external form-processing service. Information submitted through the form may therefore be processed by that service for the purpose of delivering your enquiry to NovaCare Nursing.
Please do not use the website form for emergencies or to send urgent or highly sensitive clinical information. If you need to discuss clinical information, contact NovaCare Nursing directly so an appropriate communication method can be arranged.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Access is limited to people who require the information for legitimate business, clinical or legal purposes.
Third-party service providers
NovaCare Nursing does not sell personal information. We may use trusted service providers for functions such as website hosting, form processing, communications or other business systems. Information is only shared where reasonably necessary for the relevant function, service or legal obligation.
Access and correction
You can contact NovaCare Nursing to request access to personal information we hold about you or to ask for information to be corrected where appropriate.
Privacy enquiries
For privacy questions or concerns, contact:
Last reviewed: 23 August 2026